Privacy Policy

This section aims to keep you informed on how Limousine Express group manages your personal information. The customers are advised to read the provided information below before using our services and provide any personal information on our official website and reservation staff.

  • When do we obtain the customer’s personal information?

      1. When the customer provides personal information on the booking site on or through the reservation team, including name, contact details and billing address. Moreover, the service information will also be collected, including date of services, duration of services, the location and your preferences.
      2. When the customer interacts with or reservation staff, which include date and time of telephone calls, mobile messages and emails.
  • How do we use the information that we obtain from customers?

      1. To verify the customer identity.
      2. To assist the booking that the customer request.
      3. To monitor the interaction between the customer and our reservation staff for customer service quality controls purpose.
      4. To respond to the customer enquiries, feedbacks or comments for services improvement.
      5. To contact the customer regarding information on promotions or rewards that may interest you.
  • Disclosure of your personal data

      1. Normally, Limousine Express group is not able to disclose the customer information to the third party unless we receive a form of consent from the customer. However, we may have to disclose the customer’s information such as name and contact information to an airport representative and fast track staff who has a main role to support the customer at the airport. We ensure that these information will not leak to other parties.

Finally, when you register on or via reservation team, we will respect your privacy. Limousine Express will not give any confidential information of customers such as credit card number, address and services information to anyone without a form of consent from customers.